EBC caused me to lose $22,000 Canadian dollars. Their "no slippage" promise was a lie - in the gold transaction on April 12, I set the purchase price at $1,950, but the actual transaction price was $1,962. The 12-point slippage directly swallowed up my stop-loss space. EBC also deleted all negative reviews. Their customer service system is completely useless. I made 23 international calls, and when I got through, they only said "please email." Of the 17 emails I sent, 12 fell on deaf ears and 5 were automated replies. Even worse is the withdrawal process. I applied for a withdrawal of $8,000 in April, but only received $1,200 in June. The remaining amount was deducted as an "international transfer fee" at a rate of 35%. This is blatant robbery! I advise all Malaysian traders not to be fooled by EBC's low spreads. This is a typical fraudulent platform that specializes in defrauding retail investors.