Slippage severe, only $7.86 awarded-ZFX-Exposure-WikiFX

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Slippage severe, only $7.86 awarded

綠豆

6-10 years

Unverified

Exposure

Obviously, the slippage was severe. The highest price of CHFJPY was 120.467, and my stop loss was 120.670, but it still stopped losses. Later, the staff of risk control said that the compensation was only $7.86, which was so unreasonable. If there is no slippage, now it should take profits. I think that the slippage is normal, but the compensation is quite unacceptable.

Original

嚴重滑點投訴後卻只判賠7.86美

明顯滑點嚴重，CHFJPY當時最高價在120.467，我的止損在120.670，卻被莫名止損掉。後來風控說只賠7.86美，太誇張了。若是沒有止損現在都已經止盈囉⋯ 我想說的是滑點都很正常，但你們的賠償真的讓人無法接受。

Reply from official ZFX

Dear Forex Friend, Hello! Thank you for your feedback. Due to the limited information you provided, we are temporarily unable to further verify or follow up on your specific issue on public platforms. To protect your privacy and handle this matter more efficiently, please send the relevant evidence materials (such as your name, MT4 account, order number, screenshots of the situation page, etc.) using your registered email to the official customer service email of ZFX Shanhai Securities or contact our customer service hotline. We will provide assistance for your case.

Original

亲爱的汇友，您好！感谢您的反馈。由于您提供的信息有限，我们暂时无法在公开平台进一步核实或跟进您的具体问题。为了保护您的隐私并更高效地处理此事，请您将相关证据材料（如姓名、MT4账户、订单号、情况页面截图等）使用注册邮箱发送至我们ZFX山海证券的官方客服邮箱或联系客服热线，我们将为您的案件提供协助。