Angry! The platform used a problematic account to withdraw funds, which resulted in my bank card being blocked for nearly 20 days. I have contacted customer service and will wait forever, but it has not been resolved yet.-ZFX-Exposure-WikiFX

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Angry! The platform used a problematic account to withdraw funds, which resulted in my bank card being blocked for nearly 20 days. I have contacted customer service and will wait forever, but it has not been resolved yet.

大强哥

3-5 years

Unverified

Exposure

The platform used a problematic account to transfer funds to me, which resulted in my bank card being banned. It has been 20 days since the 4th. The bank has requested information on the payment account, but ZFX has been delaying providing it to this day.

Original

气愤！该平台使用问题账户出金，导致我银行卡被封将近20天，联系客服永远等待，至今未解决。

该平台使用问题账户给我出金转账，导致我银行卡被封禁。从4.5号开始至今已有20天。银行要求提供跟打款账户的信息，山海至今拖延不提供。

Reply from official ZFX

Dear Forex Friend, Hello! Thank you for your feedback. Due to the limited information you provided, we are currently unable to further verify or follow up on your specific issue on public platforms. To protect your privacy and handle this matter more efficiently, please send the relevant evidence materials (such as your name, MT4 account, order number, screenshots of the situation page, etc.) to our ZFX Shanhai Securities official customer service email using your registered email address or contact our customer service hotline. We will provide assistance for your case.

Original

亲爱的汇友，您好！感谢您的反馈。由于您提供的信息有限，我们暂时无法在公开平台进一步核实或跟进您的具体问题。为了保护您的隐私并更高效地处理此事，请您将相关证据材料（如姓名、MT4账户、订单号、情况页面截图等）使用注册邮箱发送至我们ZFX山海证券的官方客服邮箱或联系客服热线，我们将为您的案件提供协助。