My name is Do Hong Nhung, currently living and working in Vietnam. I opened a trading account on the HTFX exchange around December 2022. Most recently, I deposited 15.000 USD (June 2025) to trade, but after a month of unsuccessful trading and losses, I decided to request a withdrawal. On July 10, 2025, I initiated two withdrawal orders totaling 12.188 USD from my trading account to my personal bank account. However, as of today (July 29, 2025), the withdrawal requests have not been processed, even though I have not violated any of the exchange's regulations and have not received any clear explanation or official response from HTFX. I have sent numerous emails and messages requesting clarification, but they have either been ignored or met with vague replies, with no specific information provided about the withdrawal processing time. This makes me suspect that HTFX may be misappropriating investor funds and failing to protect customers' legitimate rights. I respectfully request WikiFX to verify, assist in resolving this issue, and issue an early warning about the exchange's irregularities.