Hello! On November 25, 2025, I opened an account and deposited $12,000 through agent Luo Sheng. Over the next few days, I traded under his guidance, resulting in a loss of $6,993 within just four days. The specifics are as follows: 1. The agent promoted high win rates and returns on Weibo. Later, he contacted me via Weibo, inducing me to open an account and deposit over ten thousand yuan, promising to guide my trades. He claimed that just 1-2 trades could double the account balance. 2. He repeatedly issued trade calls via WeChat for XAUUSD, specifying entry points, exit points, and lot sizes. 3. I followed his instructions precisely, including lot sizes and entry/exit points. Luo Sheng also demanded large positions, incurring high transaction fees. Trading under his guidance resulted in massive account losses. 5. I believe the agent engaged in misleading promotion and improper guidance, violating the platform's agent management regulations (agents should not provide investment advice or guarantee profits). In accordance with your platform's user agreement and regulatory requirements, I request official intervention to investigate the agent's actions and assist me in recovering losses or refunding a portion of the funds. Thank you for your prompt attention!