Global Broker Regulation Inquiry App
WikiFX
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download

A~? Mr-陈-19398686868
Within 1 year
Unverified

Exposure

VAHA garbage platform, severe slippage. The day's opening price peaked at 4501, yet my stop-loss triggered at 4506, resulting in capital loss.

Original

VAHA垃圾平台,严重滑点,当日开盘点位最高4501,却在4506止损了,导致资金亏损

In a week

Hong Kong

Severe Slippage

Reply from official VAHA

Dear Valued Client, Greetings. As the Christmas holiday has just concluded, liquidity in the precious metals market remains relatively thin, with reduced frequency of quote updates and insufficient depth in buy/sell orders. Prices may experience gaps or sharp fluctuations during opening hours. The resulting slippage is a genuine market phenomenon commonly observed around holiday periods, not due to system anomalies or human intervention. We sincerely apologize for any inconvenience caused. The platform has adjusted relevant orders based on Stop-Loss (S/L) prices to ensure trading fairness and customer experience. Should you have any questions, please feel free to contact our online customer service at any time—we are committed to providing you with dedicated support. Thank you for your understanding and continued trust.

Original

尊敬的客户: 您好,由于圣诞节假期刚结束,贵金属市场流动性仍较为稀薄,报价更新频率下降、买卖盘深度不足,价格在开盘时段可能出现跳空或剧烈波动。因此产生的滑点为节假日前后常见的真实市场现象,并非系统异常或人为干预。对此造成的不便,我们深表歉意。 平台已根据止损(S/L)价格对相关订单进行调整,以保障交易公平与客户体验。如有任何疑问,欢迎随时联系在线客服,我们将竭诚为您服务。感谢您的理解与支持。

Most Comments of the Week

  • ZFX

  • FOREX CITY

  • Pumabroker

  • octa

    4
  • RALLYVILLE MARKETS

    5
  • BRIDGE MARKETS

    6
  • Axi

    7
  • Allied Top

    8
  • MH Markets

    9
  • OEXN

    10

To view more

Please download WikiFX APP

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qa@wikifx.com
Cooperation:business@wikifx.com