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Two months of zero response, zero evidence, and zero explanation—The D prime platform disregards customer rights, deducting $7,340 without warning.

蚂蚁斗大象
Within 1 year
Unverified

Exposure

Amount Involved: $7340.15 (Account $5340.15 + Wallet $2000) I. Platform Provided Zero Evidence, Judgment Without Any Basis The platform deemed the account "completely in violation" and deducted the full amount, but failed to provide any technical evidence, such as the specific terms violated, the order numbers of the violations, delayed quotes, or hedging/arbitrage. According to financial evidence rules, the platform bears the full burden of proof in asserting unjust enrichment. The platform lacked any terms, order evidence, or technical support, directly confiscating the principal and profits, severely violating procedural justice and contractual principles. II. Trading Strategy Compliant, Industry Standard Trend Trading I used an Expert Advisor (EA) to execute a breakout trend strategy throughout: pre-placing breakout orders at key support and resistance levels, holding positions in the direction of the trend after the price action, with standard stop-loss and take-profit orders, and automatic cancellation of unfilled orders. There was no two-way locking, no hedging/arbitrage, and no millisecond-level price manipulation. This strategy has been used by multiple licensed brokers such as XM and TMGM for a long time without being deemed illegal, and is fundamentally different from arbitrage trading. III. Transaction and Withdrawal Records Provide Sufficient Evidence of Compliance: From March 1st to April 1st, 2026, the main trading activity was London Gold, with a total trading volume of 11.55 lots. Positions were held for minutes to hours, exhibiting no ultra-short-term arbitrage characteristics. All trades were in the same trend, with no hedging or locking in positions. All four withdrawals during this period passed risk control review and were successfully credited. If the account had serious violations, it would be impossible to pass official risk control checks multiple times. IV. The Platform's Inconsistent Handling and Seriously Unfair Procedures: On March 30th, a $3000 withdrawal was approved but not credited, and the account was restricted. On April 2nd, after submitting records, the platform confirmed there were no violations and released the withdrawal. On April 3rd, subsequent withdrawals were rejected without cause. On April 7th, the account was directly frozen. For nearly two months since the beginning of April, the platform has provided zero effective response. I have been in daily contact with the account manager, and the platform has consistently used "processing" as an excuse to delay. It wasn't until May 11th, after more than a month of follow-up, that a vague and unsubstantiated "violation notice" was issued. Using the same account and the same strategy, the platform initially approved the transaction in compliance with regulations, then completely rejected it without any reasonable explanation. Two months passed with zero response, zero evidence, and zero explanation. The platform used delays instead of action, silence to evade its burden of proof, and a vague conclusion to attempt to legitimize its illegal appropriation of customer funds. This is not risk control; this is blatant default.

Original

两个月零回应、零证据、零解释——德璞平台漠视客户权益,7340美元说扣就扣

涉事金额:7340.15美元(账户5340.15+钱包2000) 一、平台零举证,判定无任何依据 平台认定账户"完全违规"并全额扣款,但全程未提供:违反的具体条款、违规订单编号、延迟报价或对冲套利等技术证据。根据金融举证规则,主张客户不当得利应由平台承担完整举证责任。平台无条款依据、无订单证据、无技术支撑,直接没收本金与盈利,严重违背程序正义与契约原则。 二、交易策略合规,属行业标准趋势交易 本人全程采用EA执行突破型趋势策略:在关键支撑阻力位预埋突破挂单,行情触发后顺势单向持仓,配套标准止盈止损与保本移动止盈,未成交挂单自动撤销。全程无双向锁仓、无对冲套利、无毫秒抢价。该策略在XM、TMGM等多家持牌券商长期使用,从未被判定违规,与套利交易存在本质区别。 三、交易记录与出金记录充分佐证合规 2026年3月1日至4月1日,主要交易伦敦金,总交易量11.55手,持仓数分钟至数小时,无超短套利特征,全部同方向趋势交易,无任何对冲锁仓。期间四次出金均通过风控审核并成功到账。若账户严重违规,不可能多次通过官方风控核查。 四、平台处理自相矛盾,程序严重不公 3月30日3000美元出金获批未到账,账户被限制;4月2日提交记录后平台确认无违规并放行;4月3日后续出金被无故驳回;4月7日账户直接冻结。自4月初至今近两个月,平台零有效回应。本人每日对接客户经理,平台始终以"正在处理"搪塞拖延。直至5月11日,催促一个多月后才出具一句无依据的模糊"违规通知"。 同一账户、同一策略,平台先合规放行、后全盘否定,无任何合理理由。两个月,零回应,零证据,零解释。平台以拖延代替处理,以沉默逃避举证责任,以一句模糊结论企图合法化对客户资金的非法侵占。这不是风控,这是明目张胆的赖账。

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