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Bitget banned accounts without evidence, and profits cannot be withdrawn.

FX4941597502
Within 1 year
Unverified

Exposure

I deposited 50,000 into the Bitget platform, and my account subsequently made a profit, reaching 552,510. However, the platform now only allows me to withdraw 50,000, and I haven't been able to withdraw the remaining funds. Later, my account was also restricted from logging in, with a message stating "Your account is at risk, please contact the customer service," preventing me from checking my account balance or applying for further withdrawals. After contacting Bitget customer service, the platform only replied that my account had engaged in so-called "abnormal transactions, market manipulation, and violation of the terms of use," and stated that they would permanently ban my account and suspend withdrawals. However, to date, the platform has not provided any specific order evidence, nor has it explained which transaction violated which specific clause, nor has it provided any details of the fund processing. The platform cannot simply freeze a customer's account and withhold profits based on a single statement of "account violation." It's unacceptable for the platform to accept losses normally, but then restrict withdrawals after a customer makes a profit under the guise of risk control. My demands are clear: I require Bitget to restore my account login privileges, provide specific evidence of violations and the terms of the agreement; if they cannot provide valid evidence, please immediately restore withdrawals or manually refund the remaining funds in my account. I hope the platform will handle this matter positively and not continue to delay with template replies.

Original

Bitget无证据封号,盈利无法出金

我在 Bitget 平台正常入金 50,000,之后账户盈利,账户金额达到 552,510。但平台现在只允许我提现 50,000,剩余资金一直无法正常取出。 后来我的账户还被限制登录,页面提示“当前账号存在风险,请联系客服”,导致我无法查看账户余额,也无法继续申请提现。 我联系 Bitget 客服后,平台只回复称我的账户存在所谓“异常交易、市场操纵、违反使用条款”,并表示要永久封禁账户、暂停提现功能。但到目前为止,平台没有提供任何具体订单证据,也没有说明是哪一笔交易违规、违反了哪一条具体条款,更没有给出资金处理明细。 平台不能只凭一句“账户违规”,就直接冻结客户账户并扣留盈利资金。客户亏损时平台正常接受,客户盈利后就以风控理由限制出金,这种处理方式让我无法接受。 我的诉求很明确:要求 Bitget 恢复账户登录权限,提供具体违规证据和条款依据;如果无法提供有效证据,请立即恢复提现或人工退回我账户内剩余资金。希望平台正面处理,不要继续用模板回复拖延。

4h

Malaysia

Unable to Withdraw

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