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Resolved
Multiple withdrawal applications rejected due to anti-money laundering reasons
Mediating Parties
INFINOX
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$0(USD)
Time
35day5hour

Mediation Status
Taiwan5h
Resolved
FX3803283730
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong04-10
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong04-10
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Taiwan04-10
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FX3803283730
I have updated my international bank account for withdrawal
and your company's account team has approved it
but my withdrawal application is still rejected
The system shows the reason for rejection as follows
{According to our anti-money laundering policy, your withdrawal request has been rejected because withdrawals must be processed using the same method as deposits. Please resubmit your withdrawal request using the same payment method you used for deposit.)
The international bank account I applied for withdrawal is the same account used during deposit
but the withdrawal application is still rejected

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
