TenX Prime Review: PAMM Investors Report Locked Accounts and a USD 55,000 Loss

TenX Prime presents itself as a MetaTrader 4 broker offering forex, metals, energies and cryptocurrencies, with leverage up to 1:500 and a low USD 25 minimum deposit. But the detail that matters most today sits in a cluster of complaints filed in late 2025, all describing the same sequence: money moved into a PAMM account promoted on Telegram, the portal went dark, and withdrawals stopped.

WikiFX assigns TenX Prime a score of 4.28, and its profile lists Saint Vincent and the Grenadines as the registered country. This article lays out what the recent complaints actually describe, what the regulatory record does and does not confirm, and what to verify before depositing.

Contents

01

The Complaint Pattern: PAMM accounts, Telegram Fund Managers and Locked Withdrawals

02

Regulatory Warning: Offshore Registration and a Licence Name Mismatch

03

Who is TenX Prime?

04

Score and What it Means

05

Final Thoughts

The Complaint Pattern: PAMM accounts, Telegram Fund Managers and Locked Withdrawals

The newest complaints share a nearly identical structure. Investors say they joined TenX Prime's PAMM programme after being recruited by fund managers on Telegram, under names such as “Chris Anderson” (also “Chris Gold Father”) and “Paul Gold Hunter”. From early October 2025, they report being locked out of the PAMM portal while the broker's website showed errors or became unreachable.

One Malaysian user said they invested through the PAMM programme run by “Chris Anderson” and lost their entire balance of USD 55,000. According to the complaint, the website and PAMM portal have been inaccessible since 15 October 2025, and the manager later blocked them on Telegram and deleted the conversations.

Screenshot submitted by the user with the complaint (2025-11)

A complaint from Colombia describes a PAMM account under “Paul THW Gold Hunter”, saying the user could not withdraw and that neither the broker nor the manager replied.

Screenshot submitted by the user with the complaint (2025-10)

Another Malaysian user filed a formal complaint over a USD 5,400 PAMM investment, saying they had been unable to log in since 2 October 2025 and that both support and the fund manager stopped responding.

Screenshot submitted by the user with the complaint (2025-10)

The pattern extends beyond PAMM accounts. Earlier complaints from 2023 describe withdrawal rejections, account suspensions and users being locked out after requesting payouts. A couple of older positive reviews from 2024 say crypto withdrawals went through smoothly, which makes the concentration of late-2025 lockout and withdrawal reports stand out more sharply.

Regulatory Warning: Offshore Registration and a Licence Name Mismatch

The regulatory picture is where scrutiny matters most. TenX Prime's profile lists Saint Vincent and the Grenadines as its registered country, a jurisdiction without a mainstream forex licensing regime. The broker points to a South African Financial Sector Conduct Authority (FSCA) licence.

WikiFX records that licence under number 52035, but the entity name attached to it is ALTRIX MARKETS (PTY) LTD rather than TenX Prime. That mismatch is worth confirming directly with the FSCA before funding an account, because a licence held by a differently named company may not cover the entity you are actually paying. The status is recorded as regulated, but a valid licence under another name does not by itself settle client protection.

Who is TenX Prime?

TenX Prime offers a single “TenX MT4” account with a USD 25 minimum deposit, floating spreads from 0.1 pips and leverage up to 1:500 on currencies, lower on metals, energies and cryptocurrencies. It accepts deposits by bank transfer, wire, Bitcoin and VISA, and lists Australia, Canada, the UK and the US among its restricted regions.

WikiFX Dealer Page

The low entry point and the promise of a managed PAMM account appear to be the hooks that drew traders into the programme described in the complaints. A low minimum deposit is not itself a red flag, but it lowers the barrier to testing a platform before its withdrawal behaviour has been proven.

Score and What it Means

WikiFX gives TenX Prime a score of 4.28, well below the range where a broker's risk profile would feel reassuring. A low score on its own is not a verdict, but combined with offshore registration, a licence recorded under a different entity name, and a run of withdrawal and lockout complaints, it signals that many of the traders who signed up skipped their own due diligence.

Final Thoughts

The most consistent reading of the record is that TenX Prime is a low-scoring, offshore-registered broker whose recent complaints all describe the same failure: money went in through a Telegram-recruited PAMM programme, and getting it back out became impossible for the users reporting. The licence under a different entity name adds another layer of uncertainty that no marketing copy can resolve.

Before depositing anything, verify the FSCA licence directly against the entity name you would actually be paying, start with a small amount and test a withdrawal early rather than late. The live score and the newest complaints are on the WikiFX App, which is the most practical way to keep checking whether the situation has changed.