AxiTrader LLC에 대해 부정 잔액 및 인출 정책과 관련하여 불만을 제기하고 싶습니다. 저는 두 개의 계좌를 개설했습니다. 계좌 1: 500 USD를 입금했으며 전액을 손실했습니다. 그 후 -129.24 USD의 부정 잔액이 표시되었습니다. 계좌 2: 250 USD를 입금하고 약 46 USD의 이익을 얻었습니다. 자금을 인출하려고 했을 때, 지원팀에서 계좌 1에 부정 잔액이 있어 인출할 수 없다고 말했습니다. 그들은 인출 전에 -129.24 USD를 충당하기 위해 계좌 2에서 계좌 1로 자금을 이체하라고 지시했습니다. 저는브로커이(가) 부정 잔액을 자동으로 정리해 줄 것인지 물었습니다. 지원팀은 SVG 법인(AxiTrader LLC)에 속한 계좌는마이너스 잔고 보호의 적용을 받지 않으므로 제가 직접 충당해야 한다고 밝혔습니다. 제 우려는 별도의 플러스 계좌에 있는 자금이 다른 계좌의 부정 잔액 때문에 제한된다는 점입니다. 이 정책을 허용하는 명확한 설명과 구체적인 조건을 요청합니다. 증거로 지원팀과의 대화 스크린샷을 가지고 있습니다.
원문
I would like to complain about AxiTrader LLC regarding its negative balance and withdrawal policy. I opened two accounts. Account 1: I deposited USD 500 and lost the full amount. It then showed a negative balance of -USD 129.24. Account 2: I deposited USD 250 and made about USD 46 profit. When I tried to withdraw my funds, support told me I could not withdraw because Account 1 had a negative balance. They instructed me to transfer funds from Account 2 to Account 1 to cover the -USD 129.24 before I could withdraw. I asked whether the broker would clear the negative balance automatically. Support stated that accounts under their SVG entity (AxiTrader LLC) are not covered by negative balance protection, so I must cover it myself. My concern is that funds in a separate positive account are being restricted because another account has a negative balance. I request a clear explanation and the specific terms allowing this policy. I have screenshots of the support conversation as evidence.
원문
I would like to complain about AxiTrader LLC regarding its negative balance and withdrawal policy. I opened two accounts. Account 1: I deposited USD 500 and lost the full amount. It then showed a negative balance of -USD 129.24. Account 2: I deposited USD 250 and made about USD 46 profit. When I tried to withdraw my funds, support told me I could not withdraw because Account 1 had a negative balance. They instructed me to transfer funds from Account 2 to Account 1 to cover the -USD 129.24 before I could withdraw. I asked whether the broker would clear the negative balance automatically. Support stated that accounts under their SVG entity (AxiTrader LLC) are not covered by negative balance protection, so I must cover it myself. My concern is that funds in a separate positive account are being restricted because another account has a negative balance. I request a clear explanation and the specific terms allowing this policy. I have screenshots of the support conversation as evidence.
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