long asia automatic trade

I have an automatic trade in my Long Asia account and the entire trade is in loss. 1029 trades have been done in my account. I have 514$ in one account and another loss has happened in another account which is completely due to Long Asia's mistake but But there is no reply from them. How is it possible that anyone can have 1029 trades in their account or that someone can make a total loss and not make a profit in any of the trades? While the leverage of this account is 1:500, if I go and do it myself, I can do about 5 trades at a time, but in my account, 20-25 trades have been done at a time, how can this be possible?