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Robin33
3-5年
已验证
已解决
我想投诉 AxiTrader LLC,涉及其负余额和提款政策。我开设了两个账户。账户1:我入金 500 美元,亏损了全部金额。随后显示负余额 -129.24 美元。账户2:我入金 250 美元,盈利约 46 美元。当我尝试提取资金时,客服告诉我无法提款,因为账户1存在负余额。他们指示我从账户2转账资金到账户1,以弥补 -129.24 美元,然后才能提款。我询问交易商是否会自动清除负余额。客服表示,其 SVG 实体(AxiTrader LLC)下的账户不受负余额保护保障,因此我必须自行弥补。我的担忧是,由于另一个账户存在负余额,一个独立的正余额账户中的资金正受到限制。我要求给出明确解释以及允许该政策的具体条款。我有客服对话的截图作为证据。

原文

I would like to complain about AxiTrader LLC regarding its negative balance and withdrawal policy. I opened two accounts. Account 1: I deposited USD 500 and lost the full amount. It then showed a negative balance of -USD 129.24. Account 2: I deposited USD 250 and made about USD 46 profit. When I tried to withdraw my funds, support told me I could not withdraw because Account 1 had a negative balance. They instructed me to transfer funds from Account 2 to Account 1 to cover the -USD 129.24 before I could withdraw. I asked whether the broker would clear the negative balance automatically. Support stated that accounts under their SVG entity (AxiTrader LLC) are not covered by negative balance protection, so I must cover it myself. My concern is that funds in a separate positive account are being restricted because another account has a negative balance. I request a clear explanation and the specific terms allowing this policy. I have screenshots of the support conversation as evidence.

7小时前

马来西亚

无法出金

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