OPTECK’S trading platform lack of some basic functionalities, terrible charting tools, and their trading platform always broker down, which just drive me crazy. When it comes to the withdrawal process, my despairing starts. It has been two months since I have submitted my withdrawal request. Talking to their customer support team was like talking to air, their answer always be like, we need your patience bla bla bla, so frustrating. I should not have used this broker.