BaxiaMarkets Review 2025: Users Criticize Broker Over Withdrawal Delays & Poor Customer Support

Is BaxiaMarkets not responding to your emails or phone calls? Are you experiencing withdrawal issues or problems accessing their website? These are some of the main complaints‘ users have reported about BaxiaMarkets. In this article, you’ll find a comprehensive BaxiaMarkets Review for 2025.

About Baxia Markets

Baxia Markets is an international forex and CFD broker that provides access to the MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms. These platforms are available in all major formats, including desktop, web, and mobile, making trading flexible for users across various devices.

The broker offers over 55 forex currency pairs, along with a wide range of other instruments such as precious metals (gold, silver, etc.), commodities, oil, and global indices, providing traders with diverse investment opportunities.

Is Baxia Markets Legit?

Baxia Markets operates under the oversight of two recognized offshore regulatory authorities:

• Regulated by the Financial Services Authority (FSA) in Seychelles

• Licensed by the Securities Commission of the Bahamas (SCB) — License No: SIA-F234

Although it lacks regulation from top-tier bodies such as the FCA (UK), ASIC (Australia), or CySEC (Europe).The company also maintains a global footprint, with offices located in Seychelles, the Bahamas, Indonesia, and Cyprus.

Baxia Markets Account Types

Baxia Markets offers three main account types: Standard, Zero and Cent account.

The minimum deposit is $10 for Standard and Cent accounts, and $1,000 for Zero accounts.

How to Log in to Baxia Markets

Getting started with Baxia Markets involves a few simple steps:

1. Visit the official website and click “Create Account.”

2. Confirm your email address by clicking on the activation link sent to your inbox.

3. Fill out your personal details, including education level, income, and financial status.

4. Complete the Suitability Assessment as per regulatory guidelines.

5. Upload the required KYC documents (ID proof and address verification).

Baxia Markets Trading Platforms

Baxia Markets provides access to the MT4 and MT5 trading platforms, both globally recognized for their performance and features:

• MT4 (MetaTrader 4): Ideal for beginners with tools like one-click trading, 9 timeframes, 30+ indicators, and 4 types of pending orders.

• MT5 (MetaTrader 5): Advanced version with enhanced charting tools, economic calendars, and additional technical analysis indicators.

Deposit & Withdrawal Methods

Baxia Markets supports a wide variety of payment options for both deposits and withdrawals:

• Cryptocurrencies: Bitcoin, Ethereum, and others

• Bank Cards: Visa, MasterCard

• E-wallets: Skrill, Neteller, Perfect Money, Sticpay

• Local Payment Methods: FasaPay and regional bank transfers (available in selected countries)

• Bank Wire Transfers

Bonuses & Promotional Offers

To attract new clients and reward existing users, Baxia Markets offers the following incentives:

• $30 Welcome Bonus: New traders can receive a $30 trading credit with no deposit required.

• Refer-a-Friend Program: Earn $50 for each successful referral who opens an account, deposits, and meets trading volume criteria.

• Demo Contests: Participate in regular demo account competitions for a chance to win real prizes based on simulated trading performance.

Customer Support Services

Baxia Markets promotes its customer support as responsive and multi-channel. Traders can reach out through:

• Live Chat: Available directly on their website

• Email Support: support@baxiamarkets.com

• Phone Support: +44 1392 580012

Baxia Markets – Trustpilot Reviews (2025)

1. Website Not Working

One of the newest users last week wrote that the Baxia Markets website is not working. He even asked in his review whether the broker has gone out of business, since there's no access to their main page or services.

2. Login Page Does Not Exist

A user reported that since signing up on Baxia Markets and attempting to verify his personal information, he has never been able to access the login page. The site constantly shows that its under maintenance. He also commented that serious brokers fix such technical issues over a weekend, but in this case, the maintenance message has been displayed for more than two months, which raises red flags.

3. Poor Customer Service

Multiple users have complained that Baxia Markets‘ customer support is practically non-existent. One user said they never respond to emails or live chat. Another user shared a similar experience, stating that he tried live chat several times, but there were no operators available, and they didn’t respond via email or WhatsApp either.

4. No Response to Emails

Another user warned others that Baxia Markets does not respond to emails in a timely manner, particularly during withdrawal requests. This unresponsiveness leads to frustration and doubt during critical times.

5. Fake Reviews

One user accused the broker of posting fake positive reviews to mislead new clients. He shared his own negative experience: when trying to verify his account, he received an email asking him to upload his ID. After uploading it, he was later told it was approved, but his phone number verification failed. Despite repeatedly requesting the OTP code, he never received it. He concluded that this broker is a scam.

6. Withdrawal Delays

A user mentioned that he applied for a withdrawal and was informed it would be processed within two business days. However, it took much longer. He expressed concern over the unnecessary delay and also pointed out that customer support was unhelpful during the entire process.