لم أتمكن من سحب أموالي من المشتقات، وهذا أمر سيئ، كنت أتداول وأسحب، ولكن متى حدث هذا؟ يرجى إيداع مبلغ كبير من المال / هل سأكون قادرًا على السحب؟

I advise all Indonesian traders to stay away from this broker. In March 2025, my Deriv account, holding 150 million rupiah, was suddenly frozen due to "suspected unusual trading." I had previously been consistently profitable in long USD/IDR trades, and I suspected the platform was maliciously blocking my withdrawals. Customer service requested nearly six months of bank statements, proof of source of funds, and even utility bills, far exceeding Know Your Customer (KYC) standards. After submitting all the documents, I was asked to pay a 10% "fund verification fee" to release my funds. Inquiries with Mandiri Bank revealed that my funds had been transferred to an offshore account in Mauritius, not the Jakarta branch account claimed by the platform. Three months have passed since the account was frozen, and Deriv customer service has disappeared via WhatsApp. Yet, their Indonesian website still advertises "fund security and assurance." This blatant fraud is appalling.

A platform that offers no guarantee of withdrawals. I have been trading in India for four years, and I have never seen a ridiculous platform like Deriv. I took a long position in GBP/USD on the night of the Non-Farm Payroll report. I had set the stop-loss at 1.2600, but the system closed it at 1.2450. That's a 150-pip drop, and I immediately lost 320,000 rupees. I applied to withdraw the remaining 500,000 rupees, but it took 18 days. No one responded to my requests. This platform lacks basic compliance and offers no withdrawal guarantees.

Deriv suddenly reduced my leverage, causing my initial investment of 720,000 rupees to be completely wiped out. They had advertised "maximum leverage 1:200," but I took a long position in USD/INR at 1:150 and held it until 3:00 AM when the "leverage was adjusted to 1:50." Before I could replenish my margin, the system forced liquidation. The USD/INR price had only dropped by 0.22 rupees, but the trade executed at a slippage of 0.48 rupees. This 42-point loss resulted in a 567,000-rupee loss—equivalent to the profit from three trucks of Spring Tea. I complained to SEBI, but they said Deriv is not registered in India and my money cannot be recovered. Deriv is a fraudulent platform that disregards regulations. Indian agricultural commodity traders should never trust their lies!

Penurunan leverage yang tiba-tiba menyebabkan margin call, ditambah kerugian dari perdagangan produk pertanian di Medan. Penurunan leverage yang tiba-tiba dari Deriv menghabiskan 72 juta rupiah saya. Mereka mengiklankan "leverage hingga 1:500," tetapi saya sedang long USD/IDR di 1:200. Saya mempertahankan posisi saya hingga tengah malam, dan tiba-tiba menerima email yang mengatakan "leverage disesuaikan menjadi 1:50." Posisi saya terpaksa ditutup karena slippage 65 pip, mengakibatkan kerugian sebesar 4,55 juta rupiah. Selama 20 hari terakhir, saya telah kehilangan uang dalam lima perdagangan karena perubahan leverage yang tiba-tiba, dengan total 38 juta rupiah. Deriv adalah platform penipuan yang mengabaikan hak-hak pelanggan.

Deriv's customer service is an insult to my intelligence. My account was suddenly frozen in May, citing "identity update required." I submitted my passport and proof of address five times, only to be told each time by a different representative that the documents were "incomplete." I even had a video call with them once, but they still said they couldn't verify the information. Their leverage scheme, advertised as 1:1000 leverage, was secretly adjusted to 1:50 during trading. This resulted in my April crude oil trade being forced to close due to insufficient margin, resulting in a loss of 7,300 Australian dollars. When I pointed out their fraudulent practices, the representative simply hung up on me. This platform doesn't care about customer rights; they're only interested in swindling more money.

My trading account was suddenly disabled while I had open positions running, and I was helplessly forced to watch my money vanish. Trading functions were completely disabled – I couldn’t close or manage my positions. $61.59 was debited from my account simply as “charges,” without any action from me. P2P deposit option was blocked. Deriv X account was not even showing for fund transfer. Their system kept showing errors, yet continued deducting money from my balance. I contacted customer support multiple times through both the website login and WhatsApp, but nothing was resolved.

I angrily expose the egregious practices of the Deriv platform. The actual payout probabilities for "up/down" contracts on the platform systematically deviate from theoretical values. For example, for a contract with a 55% payout ratio, the theoretical win rate should be 54.5%, but the actual monitored win rate is only 48.7% (sample size ≥ 2,000). Even worse, when prices approach critical levels, the platform experiences significant "price jumps": within the final five seconds, quotes suddenly jump 0.2-0.5 pips in the opposite direction, turning previously profitable contracts into losses. These abnormal jumps occur 77% against the trader. Quotes from their proprietary platform (Deriv MT5) consistently deviate from other mainstream data sources, with an average latency of 800 milliseconds—enough for their algorithms to implement price adjustments that are unfavorable to their clients.

Deriv is a blood-sucking platform with no moral compunction! I made $2,800 in profit last month and applied for a withdrawal. It took 10 days for the funds to arrive, and only $1,900 remained! When I contacted customer service, they said "hidden service fees and exchange rate differences were deducted," but the deposit contract didn't mention anything about these at all! I asked for a detailed breakdown of the deductions, but customer service either sent vague documents or simply read them without replying. Later, I filed a complaint with the regulator, only to discover that their so-called "compliance qualifications" were forged! Why is my hard-earned money being arbitrarily deducted? This kind of fraudulent platform, which openly steals money, is unlucky for anyone who touches it!

so far I have not encountered any issues, I started with an account of 100 USD and have generated 50% in 1 week

In my humble opinion, things must be said. I've done super well with Deriv, no complaints. Withdrawals are good, customer service is good. I've had them for over 2 years—in fact, I congratulate them. I've had great experiences with this broker.

I use deriv few months ago, I thought they good but no I made profit and when I want to withdraw, they deduct money from my account but don't credit my wallet I complain, they say I should wait 10 business days I did not get my money

I withdrew using deriv and it said transaction successful but the money never showed in my account but they debit from my deriv account

Limited, I can only have an MT5 account

my email is not working and I called support to help me with that and they just said that my account was lost, that without email nothing can be done, so I lost it

super fast withdrawals and deposits

I have not had any problem withdrawing

I really like it, I carry out all my operations without any problems or difficulties

withdrawing is very easy