Global Broker Regulation Inquiry App
About WikiFX

Score

0 1 2 3 4 5 6 7 8 9
.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.

MONETA MARKETS

United Kingdom United Kingdom | 5-10 years | Trading Env. C |
ECN Account Regulated in United Kingdom | Forex Execution License (STP) | MT4 Full License | Regional Brokers | High Potential Risk | Offshore Regulation

https://www.monetamarkets.com

Website

Rating Index

Regulation 7.24 Tech 8.48 Reputation 8.88 Business 9.29 Risk Control 8.57
7.94

Trading Env.

Trading Env.

C

Average Execution Latency (ms)

355.3 Great

MT4/5

Full License

MonetaMarketsCapitalUK-Live

United States
United States
MT4
46

Influence

A

Influence Index NO.1

Iraq Iraq 5.86
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.

Trading Env.

D C B A AA AAA

Speed:AA

Slippage:D

Cost:A

Disconnected:AAA

Rollover:AA

C

MT4/5 Verification

MT4/5 Verification

Full License

46
Server Name
MonetaMarketsCapitalUK-LiveMT4
Server LocationUnited StatesUnited States

Influence

Influence

A

Influence Index NO.1

Iraq Iraq 5.86
Surpassed 79.40% brokers
Business Region Search Statistics Ad Campaigns Social Media Index

Contact

+44 (113) 3204819
https://www.monetamarkets.com
18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa
WikiFX Risk Alerts
  • WikiFX has recorded a total of 13 user complaints against this broker. Please be aware of the high risks and exercise extreme caution.

Basic Information

Registered Region
United Kingdom United Kingdom
Operating Period
5-10 years
Company Name
MONETA MARKETS (PTY) LTD
Abbreviation
MONETA MARKETS
Employees
--
Email
support@monetamarkets.com
Contact Number
+441133204819
Address
18 Cavendish Road, Claremont, Cape Town, Western Cape, 7708 South Africa
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Good
MONETA MARKETS Hong Kong
MONETA MARKETS EXPO
MONETA MARKETS Joins Wiki Finance Expo Dubai 2025
MONETA MARKETS Joins Wiki Finance Expo Dubai 2025
MONETA MARKETS Joins Wiki Finance Expo Dubai 2025
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
MONETA MARKETS United Arab Emirates
MONETA MARKETS EXPO
A Visit to Moneta Markets in the UK – Office Found
A Visit to Moneta Markets in the UK – Office Found
A Visit to Moneta Markets in the UK – Office Found
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Perfect
MONETA MARKETS United Kingdom
A Visit to Moneta Markets (201AVENUE) in Thailand – Office Found
A Visit to Moneta Markets (201AVENUE) in Thailand – Office Found
A Visit to Moneta Markets (201AVENUE) in Thailand – Office Found
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Perfect
MONETA MARKETS Thailand
A Visit to Moneta Markets (Bhiraj Tower) in Thailand – Office Found
A Visit to Moneta Markets (Bhiraj Tower) in Thailand – Office Found
A Visit to Moneta Markets (Bhiraj Tower) in Thailand – Office Found
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Perfect
MONETA MARKETS Thailand
A Visit to Moneta Markets in Dubai – Office Found
A Visit to Moneta Markets in Dubai – Office Found
A Visit to Moneta Markets in Dubai – Office Found
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Perfect
MONETA MARKETS United Arab Emirates
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
MONETA MARKETS Joins Wiki Finance Expo Hong Kong 2026
WikiFX Survey
MONETA MARKETS
模块说明(前端未翻译)
Good
MONETA MARKETS Hong Kong
MONETA MARKETS EXPO
FX4150803716

FX4150803716

Unverified

Malaysia

The platform's customer service contacted me, asking me to sign a so-called "risk/compliance agreement," promising that I could withdraw my funds normally after signing. Trusting them, I signed as requested. After signing, they neither replied to the email nor processed my withdrawal request. Initially, the platform showed it was under review, but the funds never arrived.

eso9326

eso9326

Unverified

Iraq

Title: Unfair 15-Minute Execution Delay Review: I am reporting a severe technical failure by Moneta Markets. On March 23, 2026, my account was unfairly liquidated due to a major server synchronization error. Key Evidence: 1. Execution Gap: My first positions were closed at 03:37, but the rest were delayed until 03:52. This 15-minute gap during volatility is a clear system failure. 2. Credit Issue: There was a discrepancy between Balance and Equity regarding the credit provided. The broker failed to provide a transparent margin call calculation. 3. Refusal to Help: Support refuses to acknowledge this 15-minute delay and claims it was "normal," which is impossible for an automated system. I have filed a formal complaint with the FSA Seychelles. I warn all traders to stay away from Moneta Markets until they refund my balance caused by their technical glitch.

FX2840755570

FX2840755570

Unverified

Brazil

After requesting a withdrawal of my balance, they haven't released it because they say it's under review, and it's been 7 days already. So far, support hasn't resolved the problem and my money remains blocked.

CHET4HZ

CHET4HZ

Unverified

Thailand

Please help follow up on this matter. It's been almost 4 months now, and I still haven't received justice regarding the trading issue. On that day, I deposited money and claimed the broker's cashback bonus, which was a promotion I should have rightfully received as a customer. But it turned into a problem when trading was allowed even though nothing was initially announced. Many things weren't in the agreement—trades could be made but money couldn't be withdrawn. Anyone considering signing up shouldn't take the bonus. Not only could profits not be withdrawn, but the capital was almost lost too. It took two months of following up just to get the capital back. As for the profits, they still haven't been returned—$4,574 was seized. And I can no longer access the account. They keep coming up with excuses. At first, they explained one thing that I supposedly did wrong, but after I sent the correct information, they kept changing the issue. So, don't use this kind of broker. The image I sent is the latest one before the MT5 account was closed and access was denied.

FX4146786600

FX4146786600

Unverified

Egypt

I deposited $1000, and made 900 profits, and Then the broker suddenly closed my account and kept both my deposit and profits. They claimed “suspicious trading” Even if they had concerns, a deposit is my money, and keeping it is not acceptable for any regulated broker. Very bad experience and zero transparency

CHET4HZ

CHET4HZ

Unverified

Thailand

I deposited $2000 and traded until I made a profit of about $4574. But when I checked the deposit and withdrawal channel, it showed that my account was restricted on the day I made the trade. So, I notified the admin and the Moneta team via email. After about a week, I was banned from accessing my account, being told that they would conduct a thorough investigation. I followed up continuously until it had been two full weeks. After logging into the account, all the profit was gone, leaving only the deposited capital, which is not okay at all. The trades they questioned were just pending buy stop and sell stop orders. They even sent an email arguing that it was due to simultaneously opening hedging orders, which does not match what actually happened. At the end, they said I used too high leverage during news events. If that's the case, the broker should automatically reduce leverage during news or other events, not after the client has already traded and made a profit. Everything was available for normal use—both leverage and pending orders. This is such a waste of time and very frustrating. (There is a video of the trade but cannot upload it along with the picture, so I'm requesting to add it separately.)

FX1572658372

FX1572658372

Unverified

Brazil

The PAMM account managers called Nexobot in Brazil stopped authorizing withdrawals from Moneta Markets accounts. I contacted the Account Manager in Brazil, named Luiz, and he NEVER helped us, always making excuses - whereas in a SERIOUS brokerage, they would have closed any open orders and released the withdrawals!!!! We spent nearly 3 months BEGGING for withdrawals, and the Account Manager DID NOTHING, just like the contacts we made with Moneta itself—the support team told us to reach out to the Account Manager. We went through hell with this brokerage, and I personally lost around $1021 USD. RUN AWAY FROM MONETA MARKETS, WHICH COMPLICITLY TOOK PART IN THIS COPY TRADE HELL EXPERIENCED IN BRAZIL IN 2024, CALLED NEXOBOT.

x7777748x

x7777748x

Unverified

Taiwan

Aside from disgusting, it's still disgusting. Once your trading account applies for bonus, as long as the customer profits, they say the customer is violating the trade. When the customer's withdrawal application fails and money is returned to MT4, the reason is internal control. The next day you can't log in to your account, which means not only do you have to leave your profits, but you can't take your principal. MONETA will say you're violating external hedging rules, but won't give any evidence. In short, utterly disgusting, definitely a scam platform.

20
Account Info
Deposit/Withdrawal
Related Personnel
Trading Env.
Trading Strategy
Business Region
Verified Site
Relationship Map
Related Companies
Employees
About Us
Disclosure
News
Wiki Q&A
User Feedback
MT4/5
Full License MT4
Full License MT4
Full License MT5
Full License MT5
6
MT4 Servers
3
MT5 Servers
155.95
velocityIcon
Average Execution Speed/ms

Properly licensed MetaTrader brokers provide robust systems and continuous support, backed by mature operations, advanced technology, and strong risk controls.

Meta Trader 5
Meta Trader 5
Perfect
Meta Trader 4
Meta Trader 4
Perfect
Meta Trader 4
Meta Trader 4
Perfect
Meta Trader 5
Meta Trader 5
Perfect
Trading Apps
4
All 4
iOS 2
Android 2
logo
Moneta Markets AppTrader
Trade global markets in one app
Downloads
25
screenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshots
logo
Moneta CopyTrader
Moneta Markets CopyTrader App - Automatically copy the trades of 6000+ pros!
screenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshots
logo
Moneta Markets AppTrader
The future of online trading
Downloads
3,009
screenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshots
logo
Moneta CopyTrade
MONETA MARKETS (PTY) LTD
Downloads
296
screenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshotsscreenshots

Users who viewed MONETA MARKETS also viewed..

FXT

FXT

8.67
Score
ECN Account20+ yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
FXT
FXT
Score
8.67
ECN Account20+ yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
Official Website
Fortune Prime Global

Fortune Prime Global

8.59
Score
ECN Account15-20 yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
Fortune Prime Global
Fortune Prime Global
Score
8.59
ECN Account15-20 yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
Official Website
EC markets

EC markets

9.24
Score
ECN Account10-15 yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
EC markets
EC markets
Score
9.24
ECN Account10-15 yearsRegulated in AustraliaMarket Making License (MM)MT4 Full License
Official Website
HANTEC MARKETS

HANTEC MARKETS

8.54
Score
ECN Account15-20 yearsRegulated in United KingdomMarket Making License (MM)MT4 Full License
HANTEC MARKETS
HANTEC MARKETS
Score
8.54
ECN Account15-20 yearsRegulated in United KingdomMarket Making License (MM)MT4 Full License
Official Website

Trading Env.
模块说明(前端未翻译)

Average Execution Speed(ms)
355.3 Great
Minimum Execution Latency(ms)
57 Great
Minimum Open Latency(ms)
57 Perfect
Minimum Close Latency(ms)
63 Great
Maximum Open Latency(ms)
969 Great
Maximum Close Latency(ms)
1578
0USD/Lot
15.45USD/Lot Perfect
Long: -6.06USD/Lot    Short: 2.69USD/Lot Good
Long: -80.92USD/Lot    Short: 31.53USD/Lot Poor
Average Slippage
2.3 Poor
Max Slippage
5 Great
Maximum Positive Slippage
0
Maximum Negative Slippage
5 Great
Avg. Disconnection Frequency (/day)
0.2
Avg. Reconnection Time (ms)
38.4
Ranking: 91 / 109
Tested Users 313
Orders 3,122
Used Margin $3,604,266 USD
Data provided by
vpsWikiFX Data provide
Last Updated:2026-09-11 01:00:00
模块说明(前端未翻译)
Search Sources
Target Language
Market Analysis
Ad Placement

Verified Site
模块说明(前端未翻译)

  • United States moneta-id.com
    104.21.16.1
  • United States monetamarketsvn.com
    104.21.112.1
  • United States monetamarkets.sc
    141.193.213.10
  • United States monetamarkets.com
    184.168.131.241

Relationship Map

vip Subscribe in the App to unlock!
Download App
vipvip
MONETA MARKETS
Clones
模块说明(前端未翻译)
8 arrow
Unverified
Krypto Apex Network

Krypto Apex Network

1.73
Score
2-5 yearsQuestionable Regulatory LicenseSuspicious Operational RegionHigh Potential Risk
Unverified
NVENUS PRO

NVENUS PRO

1.72
Score
1-2 yearsQuestionable Regulatory LicenseSuspicious Operational RegionHigh Potential Risk
Unverified
LOTUS CAPITAL TRADING

LOTUS CAPITAL TRADING

1.67
Score
Within 1 yearQuestionable Regulatory LicenseSuspicious Operational RegionHigh Potential Risk

Related Companies

MONETA MARKETS INTERNATIONAL PTY LTD(Australia)
MONETA MARKETS INTERNATIONAL PTY LTD(Australia)
Active
Registration No.
660854973
Est. Date
VIBHS FINANCIAL LTD(United Kingdom)
United Kingdom
VIBHS FINANCIAL LTD(United Kingdom)
Active
United Kingdom
Registration No.
08279988
Est. Date
Employees

Company Profile

Company Profile

Review summary

Moneta MarketsReview Summary
Founded2012-07-18
Registered Country/RegionUnited Kingdom
RegulationFCA in the United Kingdom
Market InstrumentsForex, Indices, Commodities, Share CFDs, ETFS
Demo Account
LeverageUp to 1:1000
SpreadFrom 0.0 pips
Trading PlatformMobile: MetaTrader 5, MetaTrader 4, AppTraderWeb: PRO Trader
Min Deposit$50
Customer Support(24/5)Email: support@monetamarkets.com
Phone: +44(113)3204819(U.K), +61 2 8330 1233(International)
Live Chat
Facebook, Instagram, Twitter, YouTube, LinkedIn

Moneta Markets Information

Moneta Markets is a CFD broker that provides 1000+ of the most liquid currencies, indices, commodities, share CFDs, ETFs and more with PRIME ECN spreads from 0.0 pips! Traders can also access MetaTrader 5, MetaTrader 4, AppTrader, and PRO Trader platforms through Moneta Markets. The broker also provides a demo account.

Moneta Markets Information

Pros and Cons

Pros Cons
Spread as low as 0.0 pips/
Leverage up to 1:1000
MT4/MT5 available
Demo and Islamic account available
50% deposit bonus
24/5 customer support

Is Moneta Markets Legit?

Moneta Markets is primarily regulated by the UKs Financial Conduct Authority (FCA), with regulatory number: 613381. The FCA is globally renowned for its rigorous regulation and robust investor protection. It mandates that brokers must implement client fund segregation, regularly submit financial reports, and undergo annual audits. In the event that a regulated broker becomes insolvent, investors can receive compensation of up to £85,000 through the Financial Services Compensation Scheme (FSCS), applicable to all global clients.

Is Moneta Markets Legit?

What Can I Trade on Moneta Markets?

Moneta Markets offers 1000+ market instruments, including 44 FX Pairs, 16 Indices, 19 Commodities, 700+ Share CFDs, 30+ Crypto CFDs, 50+ ETFs, and 7 Bonds.

Tradable Instruments Supported
Forex
Commodities
Indices
Currencies
Share CFDs
ETFs
Bonds
What Can I Trade on Moneta Markets?

Account Type

Moneta Markets has three live account types: Direct STP, Prime ECN, and Ultra ECN. Traders who want low spreads and deposits can choose a Prime ECN account, while those with a sufficient budget can open an Ultra ECN account.

In addition, the demo account is predominantly used to familiarize traders with the trading platform and for educational purposes only. Muslims are allowed to open Islamic accounts without swaps.

Account Type Direct STPPrime ECNUltra ECN
PlatformPRO Trader, MetaTrader 4, MetaTrader 5, AppTrader
Range of Markets44 FX Pairs, 16 Indices, 19 Commodities, 700+ Share CFDs, 30+ Crypto CFDs, 50+ ETFs,7 Bonds
Minimum Deposit$50$50$20,000
Minimum Volume0.01 Lot0.01 Lot0.01 Lot
LeverageUp to 1:1000Up to 1:1000Up to 1:1000
Spreads from1.2 Pips0.0 Pips0.0 Pips
Commission$0$3 per lot per side$1 per lot per side
Islamic accountYESYESYES
Suitable forBeginnersScalpers and EAsProfessional traders andmoney managers
Stop out50%50%50%
HedgingYESYESYES

Moneta Markets Fees

The spread starts from 0.0 pips, the commission is from 0, and the swap is as low as zero. The lower the spread, the faster the liquidity.

Leverage

The maximum leverage is 1:1000 meaning that profits and losses are magnified 1000 times.

Leverage

Trading Platform

Traders can conduct financial activities in MT4, MT5, AppTrader, and PRO Trader. Both MT4 and MT5 provide various trading strategies and implement EA systems. Moneta Markets offers trading platforms for mobile and web versions.

Copy trading is also available, a way for inexperienced traders or followers who dont have the time to do extensive research or want to diversify their portfolio to copy the trades of experienced traders (also known as money managers or copy trading gurus).

Trading PlatformSupported Available Devices Suitable for
MetaTrader 5MobileProfessional traders
MetaTrader 4MobileJunior traders
AppTraderMobileAll traders
PRO TraderWebAll traders

Deposit and Withdrawal

The first deposit amount must be $50 or above. Moneta Markets accepts International EFT, Credit/Debit Cards (Visa and MasterCard), FasaPay, JCB, Sticpay, and more for deposit. Withdrawal will be processed within 1-3 business days.

Deposit and Withdrawal

Bonus

Traders who deposit $500 or more into their real account will receive a 50% bonus.

Company Profile

  • 5-10 years
  • Regulated in United Kingdom
  • Regulated in South Africa
  • Regulated in Seychelles
  • Forex Execution License (STP)
  • Derivatives Trading License (EP)
  • MT4 Full License
  • MT5 Full License
  • Self-developed
  • Regional Brokers
  • High Potential Risk
  • Offshore Regulation

News

Moneta Markets Receives UAE Category 5 Licence

News Moneta Markets Receives UAE Category 5 Licence

Moneta Global Financial Services LLC has received a Category 5 licence from the UAE Capital Market Authority, establishing a regulated structure for the company’s activities in the country.

Moneta Markets UK Entity Returns to Profit as Revenue Reaches £780,000

News Moneta Markets UK Entity Returns to Profit as Revenue Reaches £780,000

Moneta Markets Capital reported £780,000 in revenue for FY2026, more than double the previous year, while its UK entity returned to profit following changes in ownership and management.

Moneta Markets Review: Regulation, Licences and WikiScore Analysis

News Moneta Markets Review: Regulation, Licences and WikiScore Analysis

This article provides a factual Moneta Markets review, focusing on the broker's regulatory licences in the United Kingdom, South Africa, and Seychelles, and analysing its WikiFX Score to inform traders about its compliance and oversight status.

Moneta Markets Receives FCA Approval for VIBHS Financial in the UK

News Moneta Markets Receives FCA Approval for VIBHS Financial in the UK

Moneta Markets' VIBHS Financial Ltd gains FCA approval to offer CFD and ETF trading in the UK, boosting the firm's expansion into regulated financial services.

Moneta Markets Plans Prop Trading Division, Seeks General Manager

News Moneta Markets Plans Prop Trading Division, Seeks General Manager

Moneta Markets announces prop trading expansion, hiring a General Manager to lead its new Dubai-based prop trading firm. Learn about their strategy and recruitment plans.

Moneta Markets Launches UAE Share CFDs, Expanding Trading Opportunities

News Moneta Markets Launches UAE Share CFDs, Expanding Trading Opportunities

Moneta Markets launches UAE Share CFDs, giving traders access to top ADX companies with flexibility, security, and trust in the UAE’s growing economy.

View More

Wiki Q&A

Is MONETA MARKETS safe and reliable?

MONETA MARKETS holds multiple regulatory licenses, including from the UK FCA (Execution License No. 613381) and the South African FSCA (Derivatives License No. 47490), as well as an offshore license from the Seychelles FSA. It also has active licenses in the UAE and Mauritius. The broker has a WikiFX core score of 7.94, indicating a generally reliable operational status. However, safety depends on individual risk tolerance and regulatory jurisdiction. Please note that no broker guarantees absolute safety.

In a week
United States

Is MONETA MARKETS regulated?

Yes, MONETA MARKETS is regulated. It holds a Forex Execution License (STP) from the UK Financial Conduct Authority (FCA No. 613381) and a Derivatives Trading License (EP) from the South African Financial Sector Conduct Authority (FSCA No. 47490). It also has an Offshore Regulation license from the Seychelles Financial Services Authority (FSA No. SD144), and active licenses from the UAE Capital Market Authority (CMA) and the Mauritius Financial Services Commission (FSC).

In a week
United States

What is the minimum deposit of MONETA MARKETS?

The minimum deposit varies by account type. For the PRIME ECN and DIRECT STP accounts, the minimum deposit is $50. For the ULTRA ECN account, the minimum deposit is $20,000. All accounts require a minimum trade size of 0.01 lots.

In a week
United States

Does MONETA MARKETS support MT4 or MT5?

Yes, MONETA MARKETS fully supports both MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms, with verified full-license status for both.

In a week
United States
View More

User Feedback20

This broker has not yet registered on WikiFX, so we cannot communicate user feedback for it.
FX4150803716
FX4150803716
Within 1 year
MONETA MARKETS delayed withdrawals. Funds are still unavailable even after signing the agreement.
The platform's customer service contacted me, asking me to sign a so-called "risk/compliance agreement," promising that I could withdraw my funds normally after signing. Trusting them, I signed as requested. After signing, they neither replied to the email nor processed my withdrawal request. Initially, the platform showed it was under review, but the funds never arrived.

Malaysia

Replied
Reply from official MONETA MARKETS
Dear valued customer, Thank you for your feedback. After verification, we confirm that you have completed the signing of relevant documents. Currently, there are still some matters regarding your withdrawal application that are being further confirmed and processed. To ensure the smooth progress of subsequent procedures, please cooperate in completing the relevant requirements. Once the related matters are confirmed, we will assist you in processing your withdrawal application as soon as possible and promptly update you on the latest progress. We apologize for any inconvenience caused, and thank you for your understanding and patience.

Original

尊敬的客户,您好! 感谢您的反馈。经核实,您此前已完成相关文件的签署,目前您的出金申请仍有部分事项正在进一步确认与处理过程中。为确保后续流程能够顺利推进,请您配合完成相关要求。待相关事项确认无误后,我们将尽快协助您处理出金申请,并及时向您反馈最新进展。 对于给您带来的不便,我们深表歉意,感谢您的理解与耐心配合。

eso9326
eso9326
3-5 years
Title: Unfair 15-Minute
Title: Unfair 15-Minute Execution Delay Review: I am reporting a severe technical failure by Moneta Markets. On March 23, 2026, my account was unfairly liquidated due to a major server synchronization error. Key Evidence: 1. Execution Gap: My first positions were closed at 03:37, but the rest were delayed until 03:52. This 15-minute gap during volatility is a clear system failure. 2. Credit Issue: There was a discrepancy between Balance and Equity regarding the credit provided. The broker failed to provide a transparent margin call calculation. 3. Refusal to Help: Support refuses to acknowledge this 15-minute delay and claims it was "normal," which is impossible for an automated system. I have filed a formal complaint with the FSA Seychelles. I warn all traders to stay away from Moneta Markets until they refund my balance caused by their technical glitch.

Iraq

Replied
Reply from official MONETA MARKETS
Dear valued customer, Thank you for your feedback. Regarding the order execution delay you reported, to help us verify the specific situation as soon as possible, please provide your trading account or registered email information. Upon receiving the relevant materials, we will promptly contact the relevant department for verification and keep you informed of the investigation results. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

Original

尊敬的客户,您好! 感谢您的反馈。关于您所反映的订单执行延迟问题,为便于我们尽快协助您核实具体情况,请提供您的交易账号或注册邮箱信息。收到相关资料后,我们将第一时间联系相关部门进行核查,并及时向您反馈调查结果。 对于给您带来的不便,我们深感抱歉,并感谢您的耐心等待与理解。

FX4146786600
FX4146786600
Within 1 year
Take my deposit 1000$
I deposited $1000, and made 900 profits, and Then the broker suddenly closed my account and kept both my deposit and profits. They claimed “suspicious trading” Even if they had concerns, a deposit is my money, and keeping it is not acceptable for any regulated broker. Very bad experience and zero transparency

Egypt

Replied
Reply from official MONETA MARKETS
Hello, we sincerely apologize for the inconvenience caused by this situation. To ensure the fairness and compliance of the trading environment, the company has established a relatively strict and comprehensive risk control and review process. Certain special transactions require further verification, which results in a relatively longer processing period. We have completed the verification, and your relevant funds were refunded on December 3. If you have any further questions regarding this matter, please feel free to contact us. We will do our best to provide additional clarification and assistance. Thank you for your understanding and support.

Original

您好,非常抱歉此次情况给您带来的不便。为保障交易环境的公平与合规性,公司设有一套较为严格且完整的风险控制与审查流程,对于部分特殊交易需要进行进一步核查,因此处理周期相对较长。 我们已经完成核实,您的相关资金已于 12 月 3 日 完成退回。如您对本次处理仍有任何疑问,欢迎随时与我们联系,我们将竭诚为您提供进一步说明与协助。感谢您的理解与支持。

FX1572658372
FX1572658372
3-5 years
THE BANK PREVENTED ME FROM WITHDRAWING MY FUNDS IN THE ACCOUNT!
The PAMM account managers called Nexobot in Brazil stopped authorizing withdrawals from Moneta Markets accounts. I contacted the Account Manager in Brazil, named Luiz, and he NEVER helped us, always making excuses - whereas in a SERIOUS brokerage, they would have closed any open orders and released the withdrawals!!!! We spent nearly 3 months BEGGING for withdrawals, and the Account Manager DID NOTHING, just like the contacts we made with Moneta itself—the support team told us to reach out to the Account Manager. We went through hell with this brokerage, and I personally lost around $1021 USD. RUN AWAY FROM MONETA MARKETS, WHICH COMPLICITLY TOOK PART IN THIS COPY TRADE HELL EXPERIENCED IN BRAZIL IN 2024, CALLED NEXOBOT.

Brazil

Replied
Reply from official MONETA MARKETS
Dear Valued Client, thank you for providing the information. After verification, we confirm that the account in question is a PAMM account, and during the relevant period, the client had no direct communication with Moneta Markets. Transaction records indicate that the current balance of the account is zero, with funds fully depleted due to losses incurred from PAMM trading, not because withdrawals were blocked. The last successful withdrawal recorded in the system occurred on May 2, 2024. Following significant trading losses, the account status was adjusted to "close-only," meaning no new positions could be opened. Additionally, this case is related to the previous Brazil PAMM/Nexobot case, and as part of its resolution, the client had already received a 1:1 credit compensation. After repeated verification, we found no evidence that either the bank or Moneta Markets ever blocked the client's withdrawals. The losses were due to PAMM trading. Due to transaction activities, the withdrawal function will naturally become unavailable after the account balance is depleted. Thank you for your understanding and support. If you have any further questions, please feel free to contact us at any time. We will be happy to provide you with further assistance.

Original

尊敬的客户您好,感谢您提供的信息。经核查确认,所涉账户为 PAMM 账户,在相关期间内客户未曾与 Moneta Markets 进行直接沟通。根据交易记录显示,该账户当前余额为零,资金已因 PAMM 交易产生的亏损而全部耗尽,并非因提款被阻止所致;系统记录的最后一次成功提款发生于 2024 年 5 月 2 日。在账户发生重大交易亏损后,账户状态已被调整为“仅允许平仓”,即不再允许开立新的仓位。此外,本案例与此前的巴西 PAMM / Nexobot 案例相关,作为该案例处理的一部分,客户此前已获得 1:1 的信用额度补偿。经我们反复确认,目前没有任何证据表明银行或 Moneta Markets 曾阻止客户提款,相关损失系 PAMM 交易活动导致,在账户余额耗尽后,提款功能自然无法继续使用。感谢您的理解与支持,如您仍有任何疑问,欢迎随时与我们联系,我们将竭诚为您提供进一步协助。

x7777748x
x7777748x
6-10 years
Profit = Violation trade; Violation trade = Profit deduction; Account cancellation = Money comes in and stays here.
Aside from disgusting, it's still disgusting. Once your trading account applies for bonus, as long as the customer profits, they say the customer is violating the trade. When the customer's withdrawal application fails and money is returned to MT4, the reason is internal control. The next day you can't log in to your account, which means not only do you have to leave your profits, but you can't take your principal. MONETA will say you're violating external hedging rules, but won't give any evidence. In short, utterly disgusting, definitely a scam platform.

Taiwan

Replied
Reply from official MONETA MARKETS
Hello, thank you very much for reaching out to us. We have previously explained the details of the case and the relevant handling results via email, and informed you that the refund process could be completed with the assistance of the relevant department once you confirmed the refund arrangement and submitted the required documents. Currently, the refund has not been completed because we have not yet received your confirmation and the necessary documents. If you are willing to proceed with the refund in the future, please feel free to contact us at any time, and we will provide the necessary assistance within the framework of compliance and terms.

Original

您好,非常感谢您与我们联系。此前我们已通过邮件向您解释并且说明案件的原委及相关处理结果,并告知在您确认退款安排并提交所需文件后,即可由相关部门协助完成退款流程。目前退款尚未完成,原因在于我们仍未收到您的确认及必要文件。如您后续愿意继续推进退款事宜,欢迎随时与我们联系,我们将在合规与条款框架内为您提供必要的协助。

Swipe up to load more
Feedback
20
Customer ServiceDownload AppScroll to TopTOP

Chrome

Chrome Extension

Global Forex Broker Regulation Query

Browse the forex broker websites and identify the legit and fraud brokers accurately

Install

Select Country/Region
United States
※ WikiFX compiles data from publicly available sources and user contributions. While we endeavor to maintain its accuracy, we do not warrant the information's completeness, accuracy, or timeliness, as it may become outdated. Investors are strongly advised to verify critical details with official sources before making any decisions.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qa@wikifx.com
Cooperation:business@wikifx.com