Mediation Center

FX3513998603

Within 1 year

I deposited $20,000 into RockGlobal and traded steadily for ten months, accumulating a profit of $12,772. I had previously withdrawn funds smoothly and without any warnings about trading violations from the platform. However, in late March 2026, when I applied for a normal withdrawal, the platform suddenly and unilaterally determined that I had engaged in high-frequency trading in February and forcibly deducted all of my profits of $10,184 from my account. Relevant screenshots of the backend data can corroborate this. According to the platform's records, from December 2025 to February 2026, my total trading volume was only 7.18 lots, consistently using small positions and cautious trading. Anyone familiar with the trading industry knows that true high-frequency trading can involve more than 10 lots per day. I always enter trades with only one trade at a time, strictly setting stop-loss and take-profit orders, and never dare to engage in aggressive, high-leverage trading. My past experience with account blowouts had already made me extremely cautious. From late February to late March, I achieved 21 consecutive days of stable profits, and I thought my trading was on track, only to be cruelly deducted from my profits by the platform without cause. On March 26th, the platform officially sent an email, citing alleged high-frequency trading in February as the reason, wiping out all profits and trading commissions I had earned since opening my account. In contrast, legitimate trading platforms notify clients in advance of any violations, deducting only the profits from the period of violation, and never retroactively denying past violations and erasing subsequent legitimate profits. RockGlobal's actions are purely malicious and dishonest; they retroactively determined violations a month later, arbitrarily seizing investors' legitimate profits. I did not intentionally engage in fraudulent trading for profit; I was forced to publicly expose this matter. I urge my colleagues and friends in the investment community to help share and spread this message, to resist this unscrupulous platform, and to protect the legitimate rights of all traders! My demands: RockGlobal must immediately return all the profits deducted without cause, provide a reasonable and fair solution, and respect investors' legitimate rights. Evidence: Screenshots of trading volume, platform deduction notification emails, past withdrawal records, and daily trading position records are all complete.

FX3237722208

Within 1 year

I'm unable to withdraw my funds, so I'm not playing anymore, it's pointless.

二十三年蝉

Within 1 year

AUSFOREX, now renamed AUS GLOBAL, refused to process profits. When I tried to negotiate a partial refund of my losses, they drastically altered my account information, making it impossible for me to log in.

FX1158932443

1-2 years

I applied to withdraw 200 USDT from GTC more than a month ago. After checking, I confirmed that two remittances had actually been received, but this was a platform issue, and no one contacted me to resolve it. However, last Friday, I applied to withdraw 500 USDT, but it hasn't arrived. I inquired multiple times via email, and they kept saying it would take 48-72 hours. I waited until Monday and asked the platform manager if it was because of the 200 USDT issue. Only then did the manager say that I needed to return the 200 USDT before normal deposits and withdrawals could proceed. Why didn't they mention this when I emailed them? Then, I transferred the money to the account number provided by the manager. The platform rejected my 500 USDT withdrawal request, and 1000 USDT appeared in my account, only to be deducted 500 USDT the next second. Is this platform legitimate? First, they transferred two funds to my account themselves, and then this kind of shady operation occurred again. Later, I resubmitted my withdrawal request, but the platform wouldn't let me withdraw the money. They asked me to submit my ID card, address, and other proof of identity for a new verification. Now I don't even have a withdrawal channel. Then, the platform manager falsely accused me of possibly returning illicit funds to the other party, which caused the problem. Where would I get illicit funds? Then they said my funds were too small, and no platform would deliberately withhold such a small amount from me; it wouldn't even be enough to fight a lawsuit. So after I repaid, they made me resubmit all the documents for verification, and even closed my withdrawal channel. What does all this mean? Aren't they just trying to hold me back? GTC is a completely fraudulent platform! Their mistake wasted three or four whole days of my time, and the account manager still tries to slander me like this!

FX3034719243

Within 1 year

I deposited funds into RockGlobal in August 2025 and consistently made small profits, withdrawing funds every 1-2 months. Then, on March 25, 2026, I received an email from RockGlobal claiming I had engaged in high-frequency trading from December 2025 to February 2026, deducting all my profits since opening the account, totaling $9,881. My account number is 2023487, a $10,000 account. According to RockGlobal's data, I traded a total of 5.4 lots over those three months. How can that be considered high-frequency trading? True high-frequency trading involves more than 10 lots per day. They're making up all sorts of excuses to avoid withdrawing my funds. RockGlobal is forcing me to agree to their demand to deduct all profits and upload a photo of myself holding my hand. Otherwise, they won't let me withdraw the remaining funds. To protect my remaining capital, I had no choice but to compromise. RockGlobal has now shut down my trading account and backend. If RockGlobal isn't up to something, they should release my trading account and backend so everyone can investigate.

cheun

Within 1 year

Fraudulently signed customer agreements and deposit/withdrawal terms, intentionally delayed deposit processing for 7 hours, forcibly liquidated accounts, and used “review” as an excuse to delay compensation for over a month.

婷姐说房-（东哥团队）

Within 1 year

I was copy trading in the community, and my account was inexplicably closed and banned after I tried to withdraw funds. This kind of arbitrary account closure without giving a reason is tantamount to robbery.

FX2799572293

1-2 years

Deposits via IC Markets Global have been delayed and remain in progress, showing as "processing" even after the processing time has expired.

FX3421003130

Within 1 year

I can't reach my account manager, and my withdrawal hasn't arrived yet.

FX2362845110

Within 1 year

➢ Involved Platform: Exness ➢ Original Website: https://www.ex-markets.com ➢ Exness Official Email Address: support@exness.com Details are as follows: Because Exness's MT4 platform does not allow setting stop-loss and take-profit orders, and does not allow closing positions, this account was liquidated during trading on April 26, 2026. I. Specific Process: ❶ Starting at 5:55 AM Beijing time on April 26, 2026, I set a stop-loss at 77635 for my short BTC position. For several hours, your platform's MT4 continuously displayed "Quote Closed," clearly indicating malicious intent to prevent the setting of stop-loss and take-profit orders! This state continued until after 1:14 PM Beijing time, when the liquidation ended. ❷ At 12:51 PM Beijing time, after the BTC price broke through 77635, due to the inability to set a stop-loss and fear of liquidation, I continuously and uninterruptedly closed my short positions one by one. The MT4 software repeatedly displayed "Quote Closed," clearly indicating malicious intent to prevent the closing of positions! This situation persisted until 13:14 Beijing time, at which point the liquidation ended. ⓵ Is this a malicious act of only allowing you to open positions and then waiting to liquidate your entire account? ⓶ Is this normal platform behavior? III. Filing Related Materials Total amount of funds involved in the account: 717.23 USD.

帝汇

6-10 years

After verification from multiple sources, the Australian license is fake. It's a fraudulent platform. The owner, Mr. Jiang, previously worked for Gaopeng and Stone Securities. He refused to allow clients to withdraw funds and even failed to pay his employees' salaries. Those who don't believe it can ask around.

FX3616352388

Within 1 year

April 29, 2026: This happened on my first time using the XM platform. Why am I being accused of violating regulations during a normal transaction? April 30, 2026: At 2:12 AM, I received a warning letter stating I had violated regulations. All profits were deducted from my account without refund. I was only allowed to withdraw my principal. I have already complained to customer service, but they only said I could withdraw my principal. I can't get my profits back. Does this platform not allow small users to make money?

ze

Within 1 year

ZA Bank deposit has not arrived. I have not received it since depositing on January 28th. The bank confirmed that the funds arrived on February 3rd, but FXTM keeps saying they haven't received it. On the same day, I sent another deposit to another platform, and after checking, that platform informed me that internet banks cannot make wire transfers for deposits, and the funds will be returned to ZA Bank. FXTM has been unable to identify the issue, but the funds have arrived; they haven't been returned nor deposited.

FX8314226742

Within 1 year

I traded XAU on April 20, 2026. At 7:39 AM, I opened a short position of 0.1 lots at 4763.16. At 7:43 AM, the stop-loss order was placed at 4751.5, resulting in a profit of 1.7 units. The closing price was 4762.99. There were no issues regarding the platform stuck at that time. My request is to receive compensation for the profit I was entitled to.

胡庆

3-5 years

Friends introduced by Laos have been unable to withdraw recently.

Pscil

Within 1 year

Several slips of over 400, even over 1000.

FX1991293092

Within 1 year

They deducted my funds, citing my trading strategy, but I was trading normally. But the platform couldn't provide any evidence. What a garbage platform, a fraudulent platform!

游涛

6-10 years

Once a cent account has more than 100 open positions, it can no longer open new positions. It only support closing existing ones. This is outrageous!

FX3239932688

Within 1 year

I submitted a withdrawal request of 30 USDT on April 17th, and the withdrawal was shown as successful at 12:06 AM on April 18th, but I haven't received it in my account. I used the TON blockchain network.

x

Within 1 year

The funds I earned through FXTM are currently under bank review, so I'm unable to withdraw.