Mediation Center

FX2903706961

Within 1 year

There was no problem when running the EA, but when I tried to withdraw, I got a warning and no withdrawal was allowed. Isn't this a scam?

FX9975800220

Within 1 year

My MT5 account is 501*****, I use the TMGM app for trading Orders 156028995 and 156111939 For order number 156028995, I was unable to close the position in time, resulting in significant losses. When I opened this position, the system froze and it was not displayed, so I couldn't find where to close it. By the time the order was displayed, I had already incurred a loss of over 50 USD. Even if I could click to close, it wouldn't close successfully. It only allowed me to close successfully after the loss exceeded 100 USD. For order number 156111939, when I placed this order, the system was severely lagging. At that time, the gold price was rapidly falling, causing the final successful order entry price to be much lower than the price I clicked to place the order, resulting in the order being liquidated due to the unfavorable entry price. Moreover, this order had a maximum profit of over 700 USD. During the profitable period, I clicked to close multiple times. I urgently needed to lock in my profit, but the system consistently displayed closing failure and asked me to contact customer service. In the end, the platform refused compensation on the grounds that I had no evidence of freezing. I think the platform itself knows very well how badly the system froze for dozens of minutes during that gold price drop. It was my first time encountering this situation, how could I know the platform would be so shameless? I wanted to find the trading logs in the TMGM app to find records of my failed closing attempts. Who knew the app preemptively guarded against this? The trading logs inside its app are completely blank. I only lost about 200 USD, it's not a big deal, but the platform genuinely disgusted me. It's fine if I don't get compensation, but I must expose this thing.

FX1858137852

3-5 years

The platform closed the deposit channel, causing severe losses to the account, and is unwilling to take full responsibility

FX2920975982

Within 1 year

The company refuses to process withdrawals. Funds in the account are being deducted without cause.

那谁家的小谁

Within 1 year

They refused to process my withdrawal request and then transferred the funds from my MT4 account without my authorization. I demand compensation and the return of the transferred funds.

王百万

6-10 years

I deposited using cryptocurrency, but they won't let me withdraw using cryptocurrency. They said my trading volume is too low. They told me to increase my trading volume. I use a Martingale EA; if I increase it, I'll blow up. So, I can only lose money to the platform by blowing up, I can't make a profit and withdraw.

FX3775529100

Within 1 year

Definitely a pig butchering scam. Let's boycott it together and make it go bankrupt. I worked so hard to earn 22,000 USDT, and it was wiped out in an instant. Even my account was deleted, and I can't log in to the website anymore. They just gave one reason: risk control.

FX3739083644

3-5 years

After several years of trading, I've lost around a million. Recently, my strategy started paying off and I began turning a profit, just getting back on my feet. Exness requires periodic verification, so I submitted the required documents. Exness then requested proof of funds, so I submitted those documents. Since then, no word. They initially said verification would take 10 days, but it's been dragging on for two months. They simply ignore you.

一块腹肌的男人

1-2 years

My profitable withdrawal was rejected, the rejection reason is account activity review. I didn't participate in any of their activities. I deposited 800 USD, and they won't even give me a 1500 USD withdrawal. It's simply a black platform.

草原孤狼

Within 1 year

Trading with an EA, making profits but not paying out the gains—only returning the principal. Is this a scam platform? If you can't handle it, don't play.

FX1079131942

Within 1 year

They won't let me withdraw my funds and have even transferred my money away.

FX4099041541

Within 1 year

Unable to withdraw funds. Yesterday, the money was transferred out, and I have no idea why.

天天不睡觉393

3-5 years

Server frequently freezes, market data stops updating, unable to trade directly leading to margin call, batch liquidated my 21 accounts, customer service just gives evasive answers and keeps delaying

FX2163651622

Within 1 year

At noon Beijing time on December 29, 2025, with no market data, no major unexpected events, and no gaps, the candlesticks formed a continuous pattern. Yet this trash platform blatantly ignored my stop-loss order at 4470, triggering it at the absolute bottom of 4456! When I asked customer service, they claimed slippage only counts beyond 80 pips. Why even bother running an exchange? Just arbitrarily set prices like gold sky-needles to blow up all your clients, making them realize choosing you was a mistake! This isn't the first time. NYSE pulls the plug—if you dare set a stop-loss, they target it. Arbitrary pricing. I've appealed to customer service for a month with no response, only to be told “under review.” The world's most predatory, highest-spread counterparty!

春开的人生

3-5 years

Widening spreads leading to forced liquidation and margin calls is unreasonable; compensation is demanded.

FX3718216639

Within 1 year

This broker not only charges high spreads but also imposes steep inventory fees. Whenever there's an issue, it's always about failing to meet margin requirements.

FX3400549499

Within 1 year

All MT4 and MT5 servers are experiencing this issue. Customer service phone lines are unanswered. Online support avoids direct responses. Email tickets remain unanswered. Help!

FX3923368899

1-2 years

Refusing to pay out profits—don't you have any shame?

FX4734638252

Within 1 year

I bought 0.08 lots at a unit price of 4511.00 and set a take-profit price of 4547.50. When the price reached this level, the system automatically closed the position. However, the displayed closing result was 4528.0335, resulting in a discrepancy of 4528.0335 - 4547.50 = -19.4665 USD. Platform customer service claimed that the execution price displayed on MT5 is not the actual execution price. Based on 0.08 lots, 19.4665 × 8 = $155.732. For just 0.08 lots, I was shortchanged $155. If it were 8 lots, that would amount to $15,500.

FX1209593248

Within 1 year

VT Markets' practice of "fund blocking" conceals traps of profit limitation and trading restrictions, constituting unreasonable operations that harm user rights. After I legitimately traded using funds in my account per platform rules and generated profits, my trading functions were suddenly frozen. I was unable to withdraw earnings or proceed with further fund transfers. Customer service repeatedly offered vague explanations like "abnormal trading activity" or "compliance review," providing no concrete evidence of violations nor lifting the restrictions. This renders user profits mere phantom numbers—visible but inaccessible. Such practices, which allow deposits and profit generation but prohibit profit realization and trading, essentially exploit predatory clauses to appropriate users' legitimate earnings. This violates fair trading principles and has sparked widespread condemnation and demands for accountability from the affected community. I urge the relevant authorities to intervene, help retrieve my funds, and facilitate appropriate compensation.