Mediation Center

FX4026996940

Within 1 year

Freeze my account and refuse to process withdrawals.

FX3502198871

Within 1 year

Using EA strategies for trading, unable to withdraw funds! They even tricked me into sending emails, forcing me to admit I was doing hedging!

张111

3-5 years

Unable to log into the backend, MT4 displays as invalid, and withdrawals are not being processed.

与狼共舞

6-10 years

On the evening of December 8th (AUS GLOBAL MT4 time 12:57), while holding a long position in crude oil, my trade was forcibly closed at 59.080. At that moment, the price had not reached 59.080—the real-time low was 59.174. When I reported this to customer service, they simply shirked responsibility and ignored me! Traders, please steer clear of the fraudulent platform AUS GLOBAL!

FX2726743720

Within 1 year

No withdrawal card verification

FX2995484975

Within 1 year

The wallet address I submitted is my own, but it happens to be the same as a previous address. Now withdrawals are restricted. How should I handle this?

旭91371

6-10 years

Account suspended.

FX3522724060

Within 1 year

Actual execution slippage reached 1,000 pips, severely deviating from the displayed bid price. This caused substantial losses across all accounts—including mine and my friends' accounts—regardless of trading logic. Notably, our identical EA trading strategy operated flawlessly on other platforms, yet suffered margin calls exclusively on their platform. Nearly all positions were duplicated at identical entry points. I hereby request compensation for losses totaling 47,400 yuan.

FX4160479070

Within 1 year

When I wanted to close the position, I couldn't, and ended up losing. They only compensated 30% of my loss as shown in my video! Why wasn't it calculated based on the difference between the loss price and the price at which I wanted to close the position? There's no fairness in this at all. The platform just tries to pay as little as possible to customers. Do I care about a few hundred dollars!? I just want a reasonable compensation plan.

FX1771970144

Within 1 year

XM has deducted my principal under false pretenses, and there's no way to reason with them about this now. They're refusing to release my $760 profit. I'm exposing this today for everyone to see.

FX2199265179

Within 1 year

The account is unusable and I cannot log in to the backend. They deducted 1519 USD from me.

weioo

3-5 years

TRI is an unscrupulous dealing desk and has now run away. It merges with nce. They canceled user accounts at will, the "teachers" are all fake, and now the group chat has been disbanded.

FX3323104108

3-5 years

Under no circumstances should you trade on this platform. Everything was going smoothly until suddenly you couldn't log into the backend. Then the platform sent an email stating they would deduct your profits. Now that you're allowed back into the backend, you can't withdraw your funds.

时光不可复制

3-5 years

1. I placed the order at 1945.50 and it was sold at 1946.52. The slippage couldn't be 102 points before the data was released. Due to the delay in placing orders on the platform and the large number of slippages, my order was liquidated. Therefore, the platform required a refund of the principal of US$605 to compensate for the loss. A small portion of the market profit was multiplied by 5 lots about $3,1500. The total is $2105. 2. The platform did not handle the issue promptly. I sent an email last Friday and received a positive email reply this Thursday. Neither the broker nor the platform takes responsibility and refuses to handle it. In addition, the CPT broker blocked me and did not respond. 3. The platform maliciously deleted my account. I could not log in to the deposit and withdrawal system. And I still had 365.61 US dollars that I could not withdraw. 4. Now the broker and customer service phone numbers are unreachable.

Ying Ying

Within 1 year

My cryptocurrency withdrawal channel has been closed. I've contacted customer service multiple times, but they still won't process my request or allow me to withdraw my funds.

FX3803283730

Within 1 year

I have updated the international bank account for withdrawal, and your company's account team has approved it. However, my withdrawal request was still rejected. The system displayed the following reason for rejection: {According to our anti-money laundering policy, your withdrawal request has been rejected because withdrawals must be processed using the same method as deposits. Please resubmit your withdrawal request using the same payment method you used for your deposit.) The international bank account I applied to withdraw from was the same account used for the deposit, but the withdrawal request was still rejected.

ARK【716】

6-10 years

It's been 10 days, and every withdrawal request has failed. Customer service is slow to respond, and each time they say they will report it to the relevant department for processing, but it hasn't been resolved yet.

图腾2023

6-10 years

I deposited 5,000 yuan after believing rumors, and it was all wiped out. Customer service kept telling me to learn about investing and refer to various news articles, refusing to refund my principal. This is a complete scam!

FX2046103867

Within 1 year

[Event Overview] I am a cTrader account user of IC Markets Global. On April 2, 2026 at 06:08:53 (UTC+8), my 5-lot short position in XAGUSD (Silver Dollar) was automatically and forcibly closed (Stop-Out). This short position was opened on April 1 at a price of 74.045, but was forcibly closed at the ask price of 77.674 during the opening session of the next day, resulting in a slippage of 362.9 points and a huge loss of HKD 141,449.36 (approximately USD 18,000). [Core Issue: Phantom Price] What made me angry most was that when I opened TradingView to view IC Markets Global's own data source, the 30-minute candlestick chart for XAGUSD during that period showed: opening price 74.956, high price 75.854, low price 69.723, and closing price 75.136. The price 77.674 simply didn't exist on the candlestick chart! Even more absurdly, I held a short position, and the candlestick chart showed the price dropped as low as 69.723. My short position should have made a huge profit, but instead, I was liquidated by a phantom ask price. This wasn't a slippage, but a totally abnormal price. [Abnormal Spread] The closing price: Ask 77.674 / Bid 73.330, a spread of a staggering $4.344 (approximately 434 pips). The normal spread for IC Markets Raw Spread accounts (XAGUSD) is typically between $0.01 and $0.05. This spread is 87 to 43 times the normal value! [Stop-Out System Failure] My account equity plummeted to -HKD 2,605 (negative), with a margin ratio of -89.76% and a stop-out setting of 50%. This indicates that IC Markets Global's risk control system completely failed, failing to close the position normally when the margin ratio reached 50%, instead allowing equity to cross from zero and become negative. 【My Demands】 1. IC Markets Global must provide tick data and liquidity provider quotes for that period. 2. Full compensation for my loss of HKD 142,211.44 (including commission). 3. A written apology and admission of failure. 4. If this is not resolved, I will file a formal complaint with the Seychelles FSA regulatory body. 【Evidence】 • TradingView candlestick chart screenshots (IC Markets Global's data source, 2-hour and 30-minute charts) • cTrader transaction details screenshots (transaction ID, price, time, stop-out notes) • IC Markets Global's online customer service chat logs • Screenshot of the formal complaint email.

松柏长茂-好运常来

Within 1 year

1. On March 19, 2026, I requested a withdrawal of 260 USDT, but the platform refused, citing "account activity review" without specifying the basis for the review. 2. On March 20, 2026, at 18:25:30, without any corresponding transactions or my authorization, the platform arbitrarily deducted 510.81 USDT from my account under the guise of "cash adjustment - profit and loss," leaving my account balance at zero. 3. The platform subsequently sent an email accusing me of "suspicious/high-risk transactions" and "violation of promotional terms," ​​but provided no details of the illegal transactions. My transaction records prove that there were no abnormal operations. 4. On March 21, 2026, I emailed info@startrader.com inquiring about the reason for the deduction, but received no effective reply. 5. On March 24, 2026, I communicated with the platform's customer service. Customer service admitted to misjudging the withdrawal as illegal and promised to take full responsibility and immediately correct the error. However, to date, no refund has been issued, nor has the platform explained the specific details of the so-called "illegal transaction." 6. I have preserved all evidence: withdrawal refusal emails, screenshots of fund flows, transaction history screenshots, customer service communication emails, customer service chat logs, etc. I assume full legal responsibility for the authenticity of my complaint.